Thank you for choosing Nakshatram.
Nakshatram is a personalised astro-tarot calendar created exclusively based on the birth details submitted by each customer. Due to the customised nature of the product, this Refund Policy outlines the terms under which refunds may or may not be issued.
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1. General Refund Policy
All Nakshatram orders are final and non-refundable once payment has been successfully completed and order processing has begun.
Because each calendar is uniquely prepared for a specific individual, it cannot be resold, reassigned, or reused.
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2. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind after placing the order
Incorrect birth details submitted by the customer
Dissatisfaction based on personal interpretation of predictions
Delay caused by courier services
Failure to read product description before purchase
Customers are advised to carefully review all details before confirming payment.
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3. Payment Errors
If a payment fails but the amount is deducted:
Customers must first contact their respective bank, wallet provider (eSewa, Khalti, Fonepay), or mobile banking service.
Nakshatram is not responsible for delays caused by third-party payment systems.
If our internal records confirm that an order was not successfully generated and payment was received by us, we will verify and process the appropriate action.
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4. Duplicate Payments
In case of accidental duplicate payment for the same order:
Customers must notify us within 48 hours.
Upon verification, the excess amount may be refunded to the original payment method within a reasonable processing timeframe.
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5. Damaged or Printing Error Cases
Refunds are generally not issued for physical damage during courier transit.
However, if a verified printing error has occurred on our part:
Customers must notify us within 48 hours of delivery.
Clear photographic evidence must be provided.
After verification, we may offer either:
A replacement copy, or
A partial or full refund at our discretion.
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6. Processing of Approved Refunds
If a refund is approved:
It will be processed to the original payment method only.
Processing time may vary depending on the bank or wallet provider.
Nakshatram shall not be responsible for delays caused by third-party financial institutions.
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7. Limitation of Liability
Our maximum refund liability shall not exceed the amount paid for the product.
Shipping fees, if applicable, are non-refundable unless otherwise determined by us.
